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Mondays Off: An evaluation of the customer service at Oakland Hills CC

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Club pro Steve Westphal and Equipment expert Brian Knudson discuss Brooks Koepka becoming the world No.1, Paul Azinger replacing Johnny Miller, and Westphal evaluates the customer service at world renowned private facility Oakland Hills Country Club.

Check out the full podcast on SoundCloud below, or click here to listen on iTunes!

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3 Comments

3 Comments

  1. benseattle

    Oct 23, 2018 at 5:21 pm

    Sorry, Steve, but apparently we do things a LOT more casually at the private courses out west here in Seattle. This summer I played at least a half-dozen very private clubs in the area including Sahalee and “home to Tour pro’s” Aldarra and NOT ONCE did I find anyone waiting to take my clubs, offer a drink or show me to the range or pro shop. And, frankly, that’s the way I like it. Perhaps it’s different where you work, a Private/Resort-type outfit but from the sound of things, there’s a guy with his hand out around every corner. What guest (or member) needs to worry that they have enough bills on hand so they can “duke” the help? I don’t want my visit to a private club to feel like I’m checking into a Las Vegas hotel. Oakland Hills sounds completely normal. Lighten up!

  2. Bruce Rearick

    Oct 23, 2018 at 4:11 pm

    This is totally on the host/member. Staff did not even know you were coming. When the staff member checked the sheet your name wasn’t on it. Not their fault.

  3. carrera

    Oct 23, 2018 at 12:55 am

    Jack hit a 1-iron on #17 in 1972…come on guys!

    Sure the bag drop guy at Oakland Hills dropped the ball, but your host was worse. He should have made sure that the everything was done right when you got there. That’s private club 101 for a host – be there before your guest and make sure things go well.

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Club Junkie

A putter that I love and hate – Club Junkie Podcast

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In this episode of the Club Junkie Podcast, we dive into one of the most interesting flatstick releases of the year with a full review of the new TaylorMade SYSTM 2 putters. After spending time on the greens, I break down what makes this design stand out, where it performs, and why it has me completely torn between loving it and fighting it. If you are into feel, alignment, and consistency, this is one you will want to hear about.

We also take a look at some of the putters in play on the PGA Tour last week. From familiar favorites to a few surprising setups, there is always something to learn from what the best players in the world are rolling with under pressure.

To wrap things up, I walk through the process of building a set of JP Golf Prime irons paired with Baddazz Gold Series shafts. From component selection to performance goals, this is a deep dive into what goes into creating a unique custom set and why this combo has been so intriguing.

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Club Junkie

Club Junkie: My top 10 zero-torque putter rankings! What came out on top?

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I break down my first top 10 zero-torque putter rankings for 2026. From the biggest names in the category to a few under-the-radar surprises, I dive into what makes each of these putters stand out and how they performed. I have used every one of these putters on the list, both in practice and on the course.

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Did your favorite putter make the list?

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FLOG

Fore Love of Golf: Johnny Thompson of Callaway Golf

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In Episode 49, the boys chat with Johnny Thompson, a longtime Callaway Golf employee. Johnny has worked in some great roles within the company, including years as a Tour Rep for Odyssey and Callaway. He has spent time on the LPGA Tour, Champions Tour, and PGA Tour and is now working as the Tour Content Manager for the company. JT is a fun guy and someone that is very knowledgeable in the clubfitting and Tour worlds.

Or listen on Apple.

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